Terms & Conditions

Effective Date: 02/19/2026

Welcome to Gold Vault (“Company,” “we,” “us,” or “our”). By accessing or using our website and services, including requesting or submitting an appraisal kit, you agree to the following Terms & Conditions.

1. Services Provided

Gold Vault provides appraisal and purchasing services for precious metals, jewelry, coins, bullion, watches, and related items. All offers are subject to inspection and verification.

We reserve the right to refuse any item for any reason, including but not limited to suspected fraud, counterfeit materials, or items outside our purchasing criteria.

2. Eligibility

You must be at least 18 years of age and legally able to enter into binding agreements to use our services.

3. Submission & Evaluation Process

All items submitted are subject to:

  • Testing and verification

  • Market value evaluation

  • Condition assessment

Market prices fluctuate. Offers are based on current market conditions at the time of evaluation.

4. Offers

Offers made by Gold Vault:

  • Are non-binding until accepted by the customer

  • May be subject to a stated expiration period

  • May be withdrawn if material misrepresentation is discovered

If you decline an offer, items will be returned in accordance with our Shipping & Insurance Policy.

5. Payment

Upon acceptance of an offer, payment will be issued via approved payment methods (ACH, check, or other agreed method).

Payment timing may vary based on:

  • Identity verification requirements

  • Bank processing times

  • Compliance review

6. Shipping & Risk of Loss

Shipping terms are governed by our Shipping & Insurance Policy. Customers are responsible for following all packaging and shipment instructions provided.

7. Fraud Prevention & Compliance

Gold Vault complies with applicable federal and Ohio laws related to precious metal transactions, anti-money laundering requirements, and reporting obligations.

We reserve the right to:

  • Request identification

  • Delay payment pending verification

  • Refuse suspicious transactions

8. Limitation of Liability

Gold Vault’s liability is limited to the agreed purchase price of accepted items. We are not liable for indirect, incidental, or consequential damages.

9. Governing Law

These Terms are governed by the laws of the State of Ohio.

10. Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of revised terms.